PRIVACY & COOKIE POLICY

WHO WE ARE

Rocket Cafe Ltd (www.rocketcafe.co.uk) is a cafe located in Morningside, Edinburgh. The Caravan of Courage and Rocket-out catering – as featured on this website, are owned and operated under Rocket Cafe Ltd and are also governed by this privacy policy. Throughout the site, the terms “we”, “us” and “our” refer to Rocket Cafe (www.rocketcafe.co.uk).

Rocket Cafe Ltd. are registered in the United Kingdom under company number SC472210. Our registered office is at 41 Morningside Road, Edinburgh, Lothian, EH10 4DR.

Our main trading address is 41 Morningside Road, Edinburgh, Lothian, EH10 4DR.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We here at Rocket Cafe, know that our users care about how their personal information is used and shared, and we take your privacy seriously. We want you to know that we do not sell, rent, or trade our email lists or information with other companies and/or businesses for marketing purposes. This Policy sets out to describe how your personal information is collected, used, and shared when you visit or browse this website or use the contact form and how we keep it secure.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

PERSONAL INFORMATION WE COLLECT

  • We collect the personal data that is needed for us to carry out the services requested, maintain our accounts and for book keeping.
  • You may provide personal data to us when we conduct meetings in person, when you contact us by phone or email, answer questionnaires, when you engage in our services or visit our website.
  • This personal data may include name, age, phone number, address, gender and and any correspondence when you contact us. Personal Data my also include Imagery, photographs, design files, trade secrets, documents and sensitive data such as usernames, passwords and financial information.
  • If you have hired us to provide services, or when we have been hired to work together with other service providers, we will need to collect personal data from you in order to carry out these services.
  • When you submit an enquiry through our website contact form, we may collect certain personal information from you, including your name, subject and email, in addition to any particulars or information entered into the message section of the form which may include information such as age, date of birth, gender and personal circumstances.
  • We collect data through cookies and google analytics as outlined further on.

HOW DO WE USE YOUR PERSONAL INFORMATION?

  • We use personal data provided to us for the purposes of carrying out our business and services, and to keep our clients up to date with important information related to these services.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you
  • On occasion, we may send marketing communications related to the services we provide.
  • We use this information to correspond with you in regards to your query and tailor our services to suit your requirements.
  • We may use this information to continue to make further contact with you should you require.
  • We may use this information for purposes such as providing quotes, billing or event plans, but only for information that is relevant.
  • Where we are required by law to keep accurate and up to date records of our business accounts and transactions. When you work with us, you may be added to our accounting system.
  • As required by any other applicable laws or legal requirements in connection with records retention or for internal administrative purposes.
  • We use Google Analytics data to measure website traffic and the success of the website.
  • If you were a customer, we may use your information to follow up and see how your experience was.

HOW DO WE SHARE YOUR PERSONAL INFORMATION?

  • We share your data with our employees for the purposes of carrying out the services you have asked us to provide.
  • When provided for the purpose of doing so, we may use your information to publish testimonials and reviews on our website.
  • We may need to provide this information if we require additional services or assistance from another company – for example, we are providing catering for your event but have organised tables and chairs on your behalf from another company and need to disclose the delivery location.
  • We may share your Personal Information with third parties as outlined in the Cookie Policy below.
  • Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

Personal Data collected shall be processed and stored for as long as required by the purpose it has been collected for.

EXTERNAL LINKS

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

COOKIES

What is a cookie?
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website and to improve the users experience while visiting. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and as error-free as possible.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy, however, users have some control over their privacy options which are outlined further on.

Types of cookies
There are various types of cookies, please be aware that choosing to disable certain types of cookies may have an effect on your browsing experience

Strictly necessary cookies – These are cookies that are essential to the operation of our website.

Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies – These cookies are used to recognise you when you return to our website.

Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

What cookies do we use?
There are two different types of cookies – the ones we use on rocketcafe.co.uk (first party cookies) and the ones set by companies with work or interact with (we call these third-party cookies).

We use various first Party browser cookies to enable the smooth running of the website, this includes remembering whether you are logged in, what’s in your shopping cart and other necessary information.

List of Cookies.
Every attempt has been made to list all the cookies our website is currently using as accurately as possible. If you think we have missed any or any information is inaccurate, please feel free to contact us and we will investigate further.

Rocketcafe.co.uk First Party Cookies

CC Cookie Consent
Cookies used:
cookieconsent_dismissed
cookieconsent_status

Used by our ‘CC Cookie Consent’ plugin which is used to present the cookie information and acceptance bar each visitor is presented with and remember the user preferences.

WordPress
Cookies used:
wordpress_sec_{random}
wordpress_logged_in_{random}
wordpress_test_cookie

Rocketcafe.co.uk. website is built using the WordPress platform. These cookies are Essential WordPress session management cookies for logged in users.

For those logged in into the WordPress backend (system administrators)
wp-settings-3
wp-settings-time-3

WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

Third Party Cookies

Google Analytics
Cookies used:
_ga
_gid
_gat

We use google analytics so we can measure the traffic and success of individual pages and our website as a whole. We use these to learn more about how our users interact so we can keep it as up to date, relevant, enjoyable and error-free as possible. These analytical cookies are used to distinguish users.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

OPT-OUT OF GOOGLE ANALYTICS

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Google
Cookies used:
NID

Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.

To find out more about these cookies and other types of cookies used by google visit here: https://policies.google.com/technologies/types

RESOURCES & FURTHER INFORMATION

CONTACT US

To contact us regarding any areas of this policy, please Contact Graeme Stark at therocketcafe@googlemail.com

This policy was updated on May 25th 2018